How do you handle international shipping?
Our products shipped directly from Japan to you.
If you don’t have your order shipped to Japan when you purchase a product from us, effectively you become an importer and are liable for any customs duty and tax charges in the destination county. We do not determine or collect those fees, taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery.
We will NOT provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund. For more precise information on expected import duties, please consult your government’s local customs agency.
Please note you remain responsible for all shipping charges & customs taxes even if you decide to return or exchange your package. We do not refund shipping charges under ANY circumstances.
Official Customs Declaration:
When sending goods overseas, the Customs Declaration Form is required to list detailed description of the contents of the package. We try to be as discreet as possible for the custom declaration. We will never say “Masturbation Sleeve” or “Love Doll” instead we use some generic terms, for example: “Health Wares”.
It is illegal for us to under-declare the actual value of any product(s) shipped internationally. This rule is NOT flexible under any circumstances. So please don’t ask our staff to mark your overseas or international package as a “gift”, “sample”, or as a lower-priced or discounted item.
