Returns:
Due to the nature of the products, Hygienic and health regulations stipulate that the USED merchandises CANNOT be returned or exchanged.
You may return any UN-OPEND and UN-USED merchandise in its original condition within 7 days of receiving your order.
The merchandise must be in NEW condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.
You must contact us BEFORE returning any item to obtain a Return Authorization Code. IF returned items have missing parts or un-sellable condition, we will charge 30% restocking fee at our discretion.
Refunds or Exchange:
We will only refund the value of the merchandise returned, the shipping charges are not refundable (exception applies if missing item or incorrect product is shipped result of our error) Or we will give you the store credit worth of the returned products price amount for an exchange.
Defective items:
An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund, however we will not refund original shipping cost. Items returned without original packaging will NOT be refunded. We will certainly replace an item that was defective upon receipt and reship to you at our cost and use every good measure to ensure that the replacement order is processed quickly.
Return shipping:
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
The items ship back must be trackable, insured and have a signature confirmed as we are not responsible for any loss or damage to the product during shipping, we are unable to refund to you unless receiving the items.
How do I return an item?
1. Contact Us – Please include your transaction number and the name of the product you wish to return, and tell us why you are returning the item in as much detail as possible and also tell us the condition of the item in details. If the item is returnable, we will issue an Return Authorization Number and Return Address for your return.
2. Packing your return – Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your original invoice/packing slip. Please clearly write your RA # on the outside of your box. Please thoroughly clean all returned defective products.
3. Shipping your return – We recommend that you ship us your returned item insured and with a tracking number. For the Customs Declaration, you must declared the item as Returned Merchandise due to Defect. NO COMMERCIAL VALUE. FOR CUSTOMS PURPOSES ONLY. Return shipping cost is not reimbursable.
4. Receipt of your item – We will send you an e-mail to notify you that your return has been processed. After we verified the condition of the product for malfunction items, we will issue refund or send an replacement. We will only refund the value of the merchandise returned, the shipping charges are not refundable. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.
Lost Package, Damaged Items & Missing Items Due to Shipment
What happens if something is wrong, or I never receive my package?
All Packages are inspected for damage before we ship from our warehouse. In cases where your package has been lost or the contents have been damaged or are missing in transit, please contact us immediately. All packages are insured and joined in Compensation Program. We must be informed of all shipping related claims immediately.
We will help you to claim for the missing items, damaged items or lost package. Please do not return the package without contacting us first, our shipping carrier needs to check the condition of the damaged articles and according to the reported inspection results, we will take a procedure for loss compensation. An item that was discovered damaged upon receipt will be replaced with the same model only.
